Employee FAQs
Why is my gross pay different to what I expected?
Your gross pay is your pay before any deductions (tax, National Insurance, pension, etc). If your payslip shows a lower gross amount, check your contract for agreed salary, overtime, bonuses or allowances. You can ask your employer/payroll for breakdown.
Why has less tax been deducted than I expected?
The tax you pay depends on your tax code, your total earnings, how often you’re paid, personal allowances and other income. If you have unused personal allowance, initial deductions may be low.
What is a tax code, and how can I check if mine is correct?
A tax code indicates how much tax free income you are allowed before tax is deducted. It also reflects any allowances, benefits or under payments from previous years. If you have changed job, your circumstances have changed or you get a new code, your payroll may apply a “Week 1/Month 1” basis.
Why is National Insurance (NI) being deducted and what rate applies?
NI contributions are deducted from earnings above the threshold (for employees). The rate depends on your NI category (e.g., A, B, etc) and whether you’re a director or have special status. The employer also pays NI separately.
Why do I have a “Week 1” or “Month 1” basis for tax rather than cumulative?
Your payroll might apply Week 1/Month 1 (non cumulative) basis if your tax code includes W1 or M1, meaning each pay period is treated in isolation rather than cumulatively. This often happens when a new tax code is issued mid year or if you have multiple jobs.
What is payslip, and what must it include?
A payslip is a statement given each pay period showing your gross pay, deductions (tax, NI, pension, other), net pay and pay period details. Under the Employment Rights Act 1996 (Itemised Pay Statement) you must receive an itemised pay statement if you’re a worker or employee.
I think my employer under paid me / missed paying me. What should I do?
Check your contract for your salary, hours or rate, and review your payslip to see if pay corresponds. If you work more hours (overtime), check policy. Raise the matter with your employer or payroll/HR department in writing. If unpaid wages are owed you may have legal recourse.
What happens if my employer makes a payroll error (e.g., wrong gross pay or deductions)?
Errors should be corrected by your employer. If tax or NI has been wrongly deducted, the employer should submit a correction to HMRC and adjust future payslips. As one Reddit user put it: “Send HMRC all of the internal correspondence where you’ve asked for your company/payroll to correct their mistake…” (Reddit)
Why aren’t I paying any tax?
Possible reasons:
your earnings for the pay period fall below tax thresholds after allowances; you may have a tax code giving full personal allowance; or you may be in a new role in a tax year and your allowance hasn’t been used yet.
If I have more than one job, how is tax calculated?
Each job may operate with its own tax code. The main job generally uses your full personal allowance. Secondary jobs often use a code that assumes no allowance (for example BR – basic rate) so tax is taken at 20%.
What is the National Minimum Wage (NMW) / National Living Wage (NLW), and am I entitled to it?
You are entitled to receive at least the NMW/NLW for your age and status if you are a “worker” or “employee”. If you’re paid less per hour (including some unpaid overtime or deductions) you may be under paid.
Why is my pension contribution being deducted, and how does it affect pay?
If your employer offers a workplace pension and you’re eligible (auto enrolled), pension contributions are deducted from your pay (often before tax) and employer contributions are made too. This reduces take home pay.
What happens to tax and NI when I’m on statutory leave (maternity, paternity, sickness etc)?
During statutory leave (e.g., Statutory Sick Pay, Statutory Maternity Pay) you will receive pay in line with statutory rules; tax and NI deductions still apply. Employers may reclaim some statutory pay from HMRC.
If I resign or am made redundant, what happens to my final pay?
You should receive your final salary for the work done, any outstanding holiday pay, contractual pay owed, and possibly redundancy/pay in lieu of notice (if applicable). A P45 should be issued. Tax and NI are deducted as usual.
What is a P45, and why do I need one?
A P45 is a form given when you leave employment. It shows your pay and tax deduction to date. Your new employer uses it to set your correct tax code and avoid over payments.
What is a P60, and when should I receive it?
A P60 is a certificate given annually (after the tax year ends, 5 April) to employees still employed on that date. It shows your total pay and tax deducted in the year.
Why is part of my pay labelled “taxable benefits” or “benefit in kind”?
If you receive benefits (company car, private health, etc) or certain expenses, these may be treated as taxable benefits or payrolled benefits and appear on your payslip or annual P11D. These increase your taxable pay.
Why did my tax code change mid year?
HMRC may issue a new tax code if your situation changes (new job, benefits, under paid tax from previous year, you start or stop collecting state pension, etc). Your employer should apply the new code and adjust your tax deductions accordingly.
Can my employer deduct things from my pay (e.g., for lost equipment or uniforms)?
Employers can only make lawful deductions: those required by law (tax, NI), authorised in your contract, and/or agreed by you. Deductions for e.g., damage or equipment should be in writing and not reduce your pay below the National Minimum Wage/National Living Wage.
If I work overtime or shift work, how should that be reflected in my pay?
Your overtime or shift allowances should be paid per your contract or employer policy. They are part of your gross pay and taxable. They may affect your net pay, tax, NI, pension.
What happens if I start or stop being part of a pension scheme mid year?
If your pension contribution changes, your net pay will adjust accordingly. Your tax/NI may also change due to reduced taxable pay (if pension deduction is relief giving). Your year to date pension and tax data should be reflected correctly.
If I’m paid weekly/fortnightly/monthly, does that affect my tax/NI?
The frequency affects how your pay is processed, but annual earnings determine tax/NI liability. The payroll software calculates on the pay period. More frequent pay means more frequent deductions but the annual sum is what matters for allowances.
Why is my take home pay less than expected after a pay rise?
After a pay rise your gross pay increases, so tax, NI and pension contributions increase too, which reduces the net gain. Also effect of lower tax code or lost allowance may reduce net benefit.
What if I have multiple sources of income (job + freelance / second job)?
Employment income that is PAYE will have tax deducted at source; other income (freelance/self employed) may require you to file a Self-Assessment tax return. Your combined income may move you into a higher tax band.
What is “net pay pension arrangement” vs “relief at source” and how does that affect take home?
In a net pay arrangement pension contributions are deducted before tax (so tax relief is immediate); in relief at source, contributions are deducted after tax and the pension scheme claims basic or higher rate tax relief separately. The arrangement affects your net pay.
If I start part time or reduce hours, can my pay change and how will this affect tax/NI?
Yes, a change in hours reduces gross pay. This lowers tax and NI but also reduces take home pay and possibly pension contributions (employment eligibility for workplace pension). Your tax code stays but deductions adjust to new earnings.
Why are my holiday pay / sick pay / parental leave payments lower than usual pay?
Statutory payments (Statutory Sick Pay, Statutory Maternity/Paternity Pay) may be lower than your normal wage. Also holiday pay may average prior pay if overtime is included or be calculated differently based on employer policy.
What happens if I’m paid in advance (e.g., payment covers a period after it)?
Payroll should report the payment in the period the pay date occurs. If pay is for future period, it may still be taxable in the pay period it’s paid.
Can I opt out of workplace pension and what happens to my deductions then?
Yes—you can opt out of automatic enrolment pension within a certain period (often 1 month) or later. If you opt out, pension contributions stop, and your net pay increases accordingly. Your employer contributions stop too.
If I change tax year mid employment, how is my pay and tax handled?
In the UK the tax year runs from 6 April to 5 April the following year. Your year to date pay and deductions reset after the tax year. Payroll software should reflect the correct totals.
Why is my student loan deduction higher/lower than I expected?
Student loan repayments from salary are based on your earnings above the threshold and correct plan type (Plan 1, Plan 2, Plan 4, Postgraduate). Payroll deducts the set percentage once earnings exceed threshold.
How do I check that tax/NI deductions so far this year are correct?
Use the year to date figures on your payslip (gross pay and deductions). Compare to expected tax/NI given your salary and tax code. Online calculators can help.
What is “tax month” and how does it relate to my payslips?
A tax month (in payroll terms) runs from the 6th of one month to the 5th of the next. Payroll reporting to HMRC uses these tax months. For example, payments made 6 May 5 June fall in tax month 02 of the tax year starting 6 April.
Why did my employer change the pay date or split payment?
Sometimes pay dates change due to bank holidays or payroll issues. Splitting payments (e.g., part paid early) may occur for admin reasons—but your deductions still apply based on pay date and period.
What happens if I donate to charity through payroll (Payroll Giving)?
Payroll Giving allows you to donate to charity from your gross pay before tax so you get immediate tax relief. The amount donated and tax relief should be shown on your payslip.
What if my employer goes into liquidation or ceases trading—what about my pay or deductions?
If your employer becomes insolvent you may have unpaid wages and other claims. Deductions (tax, NI) may still need clarifying. For liquidations, you may need to submit claims with the insolvency practitioner.
Why did I receive a tax code starting with K (or other unusual code)?
A K code means your other income/benefits exceed your allowances, so the tax code subtracts an amount from your tax free allowance (i.e., you owe tax). It may reflect under paid tax or benefits.
What should I do if I don’t agree with the deductions (tax, NI, pension) on my payslip?
Speak with your payroll department first—ask for a breakdown of how calculations were made. If you still disagree, raise a formal complaint via your employer’s grievance process. You might also contact HMRC (for tax/NI) or your pension provider.
How long should my employer keep payroll, tax and NI records?
Employers must keep payroll and pay records for at least 3 years after the end of the tax year to which they relate (and often longer for certain records).
What happens if I earn overtime, bonus or commission—how will it affect my tax code or deductions?
Overtime/bonus/commission count as taxable pay when paid. They may push you into a higher tax band for that pay period or cumulatively for the year. NI deductions increase accordingly.
My employer asked me to sign an “umbrella company” contract or I’m paid via payroll but work through an agency—what do I need to know?
If you are genuinely an employee, you should be on a payroll and have PAYE deductions. Umbrella companies and agency work can be more complex (IR35, self employed misclassification).
Why did I get additional tax one month (or sudden large deduction)?
Possible causes:
pay from multiple jobs, tax code change, cumulative earnings pushing into a higher band, benefits in kind, bonuses
Can I opt to have more tax taken from my pay (to avoid under paying tax later)?
Yes, you can ask your employer to apply “tax code BR, D0 or similar” to take more tax, or ask HMRC for a voluntary additional tax deduction. This may help if you have other untaxed income.
What is taxable pay vs gross pay vs net pay on my payslip?
• Gross pay = total pay before any deductions.
• Taxable pay = portion of gross pay subject to Income Tax (it may exclude certain exempt amounts).
• Net pay = pay you receive after all deductions (tax, NI, pension, others).
What happens to my payroll if I move abroad or am seconded overseas?
If you are UK tax resident and receiving UK employment income you may still be subject to PAYE. If you become non resident or are seconded, special rules apply (tax, NI, treaty).
Can I get a “gross pay” salary (no tax/NI deduction) through payroll?
Generally no—if you’re an employee subject to PAYE you cannot opt to receive all pay gross without tax/NI unless very special arrangements apply (for example certain offshore employments, but these are complex).
Who do I contact if I suspect payroll has not submitted correct information to HMRC?
First raise the matter with your employer/payroll department. If unresolved you can contact HMRC and ask them to check your employment and PAYE record. You may also ask for your “PAYE Coding Notice” or check your Personal Tax Account.
Does working from home or remote working affect my payroll deductions?
Working from home does not itself change your pay tax/NI. However, if you’re eligible for home working allowance or expense relief, that may affect taxable pay. If your employment status changes (self employed vs employee) that may affect payroll.
Is the employer’s National Insurance contribution shown on my payslip or not?
Usually employer NI is not shown on your payslip as it is the employer’s cost. But some employers show a “cost to company” figure. Your payslip should show your NI contributions, not employer’s.
What should I do with my payroll documents (payslips, P60, P45) for future reference?
Keep your payslips, P60s and P45s in a safe place (digital or physical). They are useful for verifying tax/NI, applying for mortgages, pension calculations, checking pensionable service, and resolving disputes.